Front Desk Receptionist – Seasonal Position (WINTER 2016-17)



Start Date

7 November 2016 to 31 March 2017, with the potential to extend, availability of work dependent.

Job Description

Main responsibilities would include but are not limited to the following:

  • Handle check-in and check-out.
  • Handle cash and credit card transactions.
  • Review guest accounts to make sure the charges are correct.
  • Control the room assignments.
  • Assist with guest enquiries.
  • Answer both in-house and outside calls.
  • Communicate with other departments to yield smooth daily operation.
  • Respond to emails.
  • Handle room reservations.
  • Assist Concierge, Bellman, Driver, and Ski Valet when necessary.


  • Be able to obtain a valid Japanese Working Visa
  • Previous hospitality experience is a plus.
  • Passionate about hospitality service.
  • Professional attitude.
  • Excellent communication skills.
  • Team player.
  • English is a must, and ability to speak a second language (especially Japanese, Cantonese, or Mandarin) is a plus.

Working Hours

  • Around 40 hours per week.
  • Roster will be made based on hotel occupancy, and you may be asked to work more or less hours and days.
  • May require working on graveyard shift when overnight front desk receptionist is off.


  • ¥1,200 – ¥1,350 per hour.
  • Fortnightly pay
  • 25% overtime rate for over 80 hours worked in a 2 week pay period.
  • 25% late night work rate for work between 10pm at night and 5am in the morning.
  • ¥30,000 additional bonus at the end of the season (contingent on performance).


  • Each of accommodation arrangement is subsidised to bring you affordable housing.
  • Single room, twin share (doubles for couples) or quad share.


Lift Passes

  • A Free Grand Hirafu season lift pass is offered.
  • Your pass can live in your ski and snowboard jacket and gives you the opportunity to pay to upgrade your pass to cover All Mountain.
  • For those who do not require a lift pass, will be offered a payment of ¥20,000 instead.


  • Cost-price on services offered by the hotel, including snowmobiling, back country tours, freestyle ski/snowboard lessons, transfers and car rental.
  • Free ski/snowboard lessons (availability dependent)
  • Incentives for concierge sales.
  • Potential Sponsorship in the future